DESCRIPTION
In this module, participants will learn about the definition of professionalism and how certain behaviors or actions can positively or negatively influence perceived professionalism. Using small group discussions, participants will work through a series of real-life scenarios from the field. Participants will also learn how written communications relates to professionalism, including techniques for strengthening the clarity and conciseness of written communications.
LEARNING OBJECTIVES
- Define professionalism and describe how choices you make may positively or negatively impact your perceived professionalism
- Describe appropriate communication techniques, including basics of verbal and written correspondence
- Use techniques to improve the clarity and conciseness of written communication with clients and team members
