20–20 Services LLC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State Boards of Accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.
Policies
Refund Policies:
Group Live, Group Internet and Blended Learning Programs:
20-20 Services does not refund participants for courses they complete, except when extenuating circumstances exist. In those situations, where a refund is appropriate, 20-20 Services will negotiate in good faith a credit for services or refund as appropriate.
QAS™ Self-Study Programs:
Refunds will be offered within ten (10) days, provided that the course has not been completed in that 10-day period. No refund is offered for courses that have already been completed. Requests for refunds should be emailed to admin@20-20services.com.
Cancellation Policies:
Group Live, Group Internet and Blended Learning Programs:
Between 30 and 90 days before the scheduled training date, 20•20 will work with you to find alternative dates that work for both parties. If you decide not to reschedule within the current calendar year, you agree to forfeit your retainer(s).
Less than 30 days from the scheduled training, your retainer will be forfeited. If you decide to reschedule the course, an additional retainer will be required.
Any non-refundable out-of-pocket expenses that have already been incurred shall be reimbursed regardless of cancellation date.
QAS™ Self-Study Programs:
In the event that 20-20 Services LLC cancels a QAS™ Self-Study program, we will communicate this information via email to registered participants no later than 24 hours prior to the originally scheduled program.
Complaint Resolution Policy:
If a customer would like to file a complaint, they can email, write or call us. Contact information is available at our website: www.20-20services.com. We will work diligently to resolve any and all complaints in a timely fashion that produces an outcome to settle the dispute or complaint. In addition, all participant or customer complaints received in writing or via phone will be reviewed by a member of the management team. Customers may also contact NASBA directly, as indicated in our NASBA sponsor statement.
