DESCRIPTION
This module opens with a research-based skills self-assessment related to communication style to allow participants to reflect and build awareness of their own strengths and opportunities for improvement. The self-assessment is also explored via group discussions as a framework for improving communications with both team members and clients. The remainder of the module focuses on how to conduct effective information-gathering interviews, by asking insightful questions and encouraging the interviewee to share relevant and important information.
LEARNING OBJECTIVES
• Identify your communication style and describe how your communication style may influence the way you work with others
• Create a plan to adapt your communication style in specific scenarios or interviews
• Describe techniques for more effectively interviewing a client to gather information
• Apply techniques used to elicit additional information from an interviewee
