This interactive, engaging session focuses on effective listening and professionalism. First, participants will be introduced to how certain behaviors or actions can positively or negatively influence perceived professionalism. Using small group discussion, participants will work through a series of real-life scenarios. Participants will also learn how communication relates to professionalism, including techniques for strengthening the clarity and effectiveness of communications.

Participants will then reflect on the effectiveness of their own listening skills and how they may impact their ability to obtain information from their clients or supervisors. After building awareness of their listening-related strengths and weaknesses, participants will learn about three dimensions of effective listening: staying focused, capturing the message, and helping the speaker. Through small group activities, participants will practice each of the three dimensions and discuss how the techniques covered in class can be used on-the-job.