DESCRIPTION
One of the roles of effective leaders is driving team performance while fostering a culture of continuous improvement. This course will provide participants with essential skills to both give and receive constructive feedback to improve personal and organizational growth. Through a combination of instruction, exercises, and role-play, participants will focus on creating an open dialogue that encourages collaboration, navigates challenging conversations and leverage feedback as a tool for development and building trust.
LEARNING OBJECTIVES
- Describe the importance of giving feedback that delivers results
- Identify your and others’ communication patterns in feedback
- Identify tips to use feedback to improve relationships and build trust
- Apply feedback techniques using the feedback model and the concept of feedforward