DESCRIPTION
Most managers can deliver feedback. Few know how to make it move the needle. This course takes the foundational feedback model to the next level, equipping leaders to use feedback strategically. Participants will learn to set clear expectations up front, hold people accountable in the moment, and have the harder conversations change behavior instead of just documenting it. You’ll learn how to connect feedback to real performance goals, navigate resistance and defensiveness without losing the relationship, and build the kind of ongoing feedback culture that makes annual reviews a formality rather than a surprise. This is feedback with a purpose!
LEARNING OBJECTIVES
- Connect feedback directly to performance goals and expectations
- Navigate resistance, defensiveness, and difficult reactions while keeping the conversation productive and the relationship intact
- Apply accountability techniques that reinforce follow-through on agreed-upon actions
- Build a habit of ongoing, real-time feedback that shifts performance conversations from rare and high-stakes to normal and low-stakes
