DESCRIPTION

This module will provide participants with techniques to effectively deal with conflicts that are inevitable. The module will help participants develop a self awareness of their emotions when conflicts arise, as well as how to manage them, resulting in productive conflict.

LEARNING OBJECTIVES

  • Identify ways to effectively address both your own emotions and those of others involved
  • List strategies to regulate emotional responses and maintain poise while adeptly managing conflict situations.
  • Apply techniques to find mutually beneficial solutions to resolve disputes collaboratively

Prerequisites

4+ Years Professional Experience

Advanced Preparation

None

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