DESCRIPTION
The module is an interactive opportunity to learn the fundamentals of communications in a business setting. These skills can be applied to daily business communications, including workpapers, email, and social media.
LEARNING OBJECTIVES
- Identify ways to improve communications to make them clear, conversational and simple.
- Describe a 3-step model for writing business communications such as letters, memos, and emails.
- Exhibit confidence and share ideas and opinions with clients professionally and effectively in written and verbal communications.
- Optional: Describe techniques of active listening.
- Optional: Recognize urgency, acknowledge, and respond timely and effectively.
- Optional Recognize the importance of proactivity; proactively communicate status of projects.
