DESCRIPTION
This module will provide participants with techniques to effectively deal with conflicts that are inevitable. The module will help participants develop self-awareness of their emotions when conflicts arise and how to manage those emotions, resulting in productive conflict.
LEARNING OBJECTIVES
- Identify ways to effectively address both your own emotions and those of others involved
- List strategies to regulate emotional responses and maintain poise while adeptly managing conflict situations.
- Apply techniques to find mutually beneficial solutions to resolve disputes collaboratively
