DESCRIPTION

This module takes a deep dive into three components of successful communication: intentional language, active listening and the role of non-verbal. The module includes numerous practice opportunities for participants in each of the three components. The module also includes discussion and analysis of applying the components in a hybrid/virtual environment.

LEARNING OBJECTIVES

  • List and apply steps to deliver actionable requests
  • Identify listening blocks that get in the way of effective listening
  • Analyze the role of non-verbal communication using emotional intelligence
  • Identify and apply specific strategies and techniques to effectively lead hybrid and virtual teams

Prerequisites

5+ Years Professional Experience

Advanced Preparation

None

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