DESCRIPTION
This module takes a deep dive into three components of successful communication: intentional language, active listening and the role of non-verbal. The module includes numerous practice opportunities for participants in each of the three components. The module also includes discussion and analysis of applying the components in a hybrid/virtual environment.
LEARNING OBJECTIVES
- List and apply steps to deliver actionable requests
- Identify listening blocks that get in the way of effective listening
- Analyze the role of non-verbal communication using emotional intelligence
- Identify and apply specific strategies and techniques to effectively lead hybrid and virtual teams