DESCRIPTION
This module reinforces the value of communication, opening with an engaging activity to demonstrate what happens when teams make assumptions or have misunderstandings. The instructor uses research from Google’s Project Aristotle, as well as techniques from the Adair Model, to share practical tips for building open communication within the audit engagement team and across other teams encountered during the completion of an audit. The module ends with an individual activity and a group discussion to create a communication charter summarizing key takeaways and future goals from the content covered.
LEARNING OBJECTIVES
- Explain the responsibilities and shared goals of effective team collaboration and how it contributes to audit quality and client service
- Identify breakdowns in communication within and across audit teams and use best practices to communicate more effectively
- Recognize that working in silos and failing to intentionally share information can negatively impact audit quality, client service, and team morale
